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Quantum2 Framework : Other Resources - Articles : Relationship Management
Relationship Management
The Politics of Value
Steve Alexander
InfoWorld 14 May 01
Interestingly, it seems we are not alone: IT professionals, too, grapple
with the challenge of how to communicate their contribution and value
to senior management. The article emphasizes the need to address outcomes
rather than methods and benefits rather than tools, and to build personal
credibility and rapport: "Cultivate management even when you don't
need anything" … without boring them with unnecessary details
outside their own expertise; and "communicate one on one wherever
possible" to encourage help-me-understand questions that may not
get raised in a group.
Determining our Worth, Communicating our Value
Joanne Marshall
Library Journal Nov 15, 2000 (cover story in an issue focusing
on special libraries). See also: Joanne Marshall "Worth, Value,
Quality Issues Measured" Corporate Library Update November
15, 2000: 5.
Joanne's research is essential to librarianship! — Canadian Library
Association Media Watch
Be
Proactive--Communicate Your Worth to Management
Lucy Lettis
Information Outlook 3(1) January 1999: 25-29.
"Have you ever found yourself defending your credentials, expertise,
and skill set as an information professional? Why does it seem most
people accept an M.B.A. diploma is more than just a piece of paper,
while the person in the office next to you has little appreciation for
the credentials of the degreed information professional? While many
of us have had the good fortune to work in organizations that value
and respect the information professional, others must guide their managements
up very steep learning curves."
The
Smartest Little Company in America
Leigh Buchanan
INC Magazine 21(1) January 1999: 42-54.
"Highsmith Inc. uses a knowledge-management tool of extraordinary
power to give employees all the information they need. Its name is Lisa
Carreño. She's the librarian." The featured individual has
moved on, but the article endures by casting a spotlight on her strategic
role and relationship with top management.
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