Q: What Secure Socket Technology (SSL) certificate is needed for my proxy server to use the full personalization functions of ISI Web of Knowledge?
A: If your institution uses SSL certificates based on domain names, you will need to acquire one using the domain name of isiknowledge.com using the hostname of pcs.isiknowledge.com.
Q: My organization utilizes restrictive outbound web filtering. Have any changes been made recently that I should be aware of?
A: As of January 2008, there are a number of URL's used to access ISI Web of Knowledge. The URL's are as follows:
isiknowledge.com
www.isiknowledge.com
admin.isiknowledge.com
apps.isiknowledge.com
portal.isiknowledge.com
pcs.isiknowledge.com
rss.isiknowledge.com
toc.isiknowledge.com
images.isiknowledge.com
estipub.isiknowledge.com
links.isiknowledge.com
gateway.isiknowledge.com
cds02.isiknowledge.com
cds15.isiknowledge.com
cds22.isiknowledge.com
cds23.isiknowledge.com
cds1.isiknowledge.com
jcr.isiknowledge.com
esi.isiknowledge.com
hcr3.isiknowledge.com
www.isihighlycited.com
tsi15.isiknowledge.com
tsi17.isiknowledge.com
tsi1.isiknowledge.com
tsi.isiknowledge.com
charts.isiknowledge.com
lca.isiknowledge.com
www.myendnoteweb.com
newisiknowledge.com
www.newisiknowledge.com
pcs.newisiknowledge.com
newface.newisiknowledge.com
apps.newisiknowledge.com
images.newisiknowledge.com
links.newisiknowledge.com
gateway.newisiknowledge.com
toc.newisiknowledge.com
admin-apps.isiknowledge.com
admin-router.isiknowledge.com
pcs.isiknowledge.com
Q: We allow remote users to search our database through a proxy server. What proxy settings do I need to use to access Web of Knowledge?
A: Please note that Thomson Reuters makes every effort to ensure smooth interaction of ISI Web of Knowledge with customer proxy servers. However, we cannot at this time certify all functionality of ISI Web of Knowledge via the EZProxy proxy server. Access to ISI Web of Knowledge via EZProxy is known to work in most cases. Your configuration will depend on what products you subscribe to. This configuration is valid for EZProxy 2.0j GA (2003-06-02) (or later).
Updated: 02/18/08
With the release of the new version of ISI Web of Knowledge, we highly recommend replacing your current EZProxy configuration file with the following blocks.
OPTION DOMAINCOOKIEONLY
Title Web of Knowledge
URL http://isiknowledge.com
DJ isiknowledge.com
DJ myendnoteweb.com
DJ newisiknowledge.com
Find value="http://
Replace value="http://^A
Find VALUE="http://
Replace VALUE="http://^A
Find rurl=http://
Replace rurl=http://^A
Find product_st_thomas=http://
Replace product_st_thomas=http://^A
Find return_url=http://
Replace return_url=http://^A
Find ST_URL=http://
Replace ST_URL=http://^A
OPTION COOKIE
Title Researcher ID
URL http://www.researcherid.com
DJ researcherid.com
If, after these changes have been made, your users receive an error saying "Your session has expired," this may mean you have exceeded your "maximum virtual host limit." To check for this, look at the file titled ezproxy.msg. Toward the end of the file, see if there is an error message like the following:
"Reached maximum virtual host limit, use MV in ezproxy.cfg to increase"
If you find this error, open the file titled ezproxy.cfg and see if there is a line similar to this:
MV 300
MAXVIRTUALHOSTS 300
If those lines appear, increase the number by 50-100. If they do not appear, add this line:
MAXVIRTUALHOSTS 300
Once you make either of these changes, restart
EZproxy to make the change take effect. Then test to see whether or not the issue is resolved.
WAM proxy server from Innovative Interfaces -
Updated: 01/23/08
Important Information Please note that Thomson Reuters makes every effort to ensure smooth interaction of ISI Web of Knowledge with customer proxy servers. However, we cannot at this time certify all functionality of ISI Web of Knowledge via the WAM proxy server. Access to ISI Web of Knowledge via WAM is known to work in most cases . The support team at Innovative Interfaces have asked that customers experiencing specific issues with the WAM proxy address their support requests for this proxy server to Innovative Interfaces at helpdesk@iii.com or (510) 655-6200
Updated information:
Use
ONLY if you are getting errors in your actual configuration
Possible Solution
1. You should remove ALL Web of Knowledge related entries
2. Add these entries in the WAM Table :
isiknowledge.com
portal.isiknowledge.com
edc.isiknowledge.com
ts.isiknowledge.com
nadc.isiknowledge.com
sub3.isiknowledge.com
admin.isiknowledge.com
apps.isiknowledge.com
esi.isiknowledge.com
*.newisiknowledge.com
newisiknowledge.com
admin-apps.isiknowledge.com
admin-router.isiknowledge.com
pcs.isiknowledge.com
3. Remember to restart your proxy once changes are saved
Q: How can I configure my EZProxy server to enable https proxing?
A: EZProxy customers can browse to http://www.usefulutilities.com/support/cfg/ssl/ for information on how to enable https browsing as well as information on how to obtain an SSL certificate. For specific questions on enabling SSL for EZProxy, please contact info@UsefulUtilities.com.
Q: How can I configure my Innovative Interfaces WAM Proxy server to enable https proxing?
A: WAM Proxy customers can reference the SSL Certificate section in the following FAQ provided by Innovative Interfaces: http://csdirect.iii.com/faq/wam.shtml. For specific question on enabling SSL in WAM, please contact helpdesk@iii.com
Q: How can I monitor changes that may be needed for my proxy server configuration?
A: There is a webform that can be filled out on this link: http://scientific.thomsonreuters.com/forms/proxyreg/
