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Technical support

The Thomson Reuters Customer Technical Support desks are available to assist you with questions about Thomson Pharma. We will help you with search questions, software installation for desktop products, general troubleshooting and other forms of technical issues. We encourage you to use the online web form to submit your requests, since it guarantees that we have the correct, pertinent information needed to answer your question.

To open the Technical Help Request Form please choose your country. Thank you for using Thomson Pharma.

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Contact Us

In The Americas
Telephone: +1 800 336 4474; ext. 1591 or +00 1 215 386 0100
Fax: +1 215 386 6362

In Europe, Middle East, & Africa
Telephone: +44 20 7433 4000
Fax: +44 207 433 4001

In Asia / Pacific (Singapore)
Telephone: +65 6879 4118
Fax: +65 6223 2634

In Japan
Telephone: 0800 888 8855 or +81 3 5218 6500
Fax: +81 3 5218 6536

In China
Telephone: +86 10 8286 2099
Fax: +86 (10) 8286 2088

In Korea
Telephone: 080 010 8100 or +82 2 2076 8100
Fax: +82 2 2076 8122

In Australia / New Zealand
Telephone:
Australia: 1800 007 214
New Zealand: 0800 443 162
Fax: +65 6223 2634

For ResearchSoft:
Telephone: +1 408 987 5609

For IDRAC:
Europe/Asia
Telephone: + 33 153 06 20 00
USA
Telephone: +1 215 328 4400




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